Refund policy

Returns & Refund Policy

We offer a 14-day return policy for customers in both the United Kingdom and the United States.

You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition as when you received it
Be unworn and unused
Have all original tags attached
Be in its original packaging
Include your receipt or other proof of purchase

Sale and discounted items are also eligible for returns, provided they meet the conditions above.

How to Start a Return

To request a return, please contact us at:

Email: returns@estyn.co.uk
WhatsApp: +44 78 73 108513

Please contact us before sending any item back. We will provide you with the return instructions and the appropriate return address.

Items sent back without first contacting us and receiving return instructions may not be accepted.

Free Returns

We cover the cost of return shipping. Customers in both the UK and US do not have to pay return shipping costs for eligible returns.

Once your return request has been approved, we will provide you with instructions for returning your order.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item is defective, damaged, or you received the wrong item, please contact us as soon as possible at:

Email: returns@estyn.co.uk
WhatsApp: +44 78 73 108513

Please include your order number and, where possible, photographs showing the issue. We will review the problem and arrange an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

Perishable goods
Personalized or customized products
Special-order items
Personal care or hygiene products where applicable
Hazardous materials
Flammable liquids or gases
Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges as standard.

If you would like a different size, colour, or product, the quickest option is to return your original item and place a new order for the replacement item.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

We aim to process approved refunds within 10 business days. Once the refund has been issued, your bank or payment provider may require additional time to process and display the funds in your account.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: returns@estyn.co.uk
WhatsApp: +44 78 73 108513