Terms of service

TERMS OF SERVICE

Last Updated: September 4, 2026

OVERVIEW

Welcome to Estyn. The terms “we,” “us,” and “our” refer to Estyn.

Estyn operates this website and online store, including all related information, content, features, tools, products and services made available through the website (collectively, the “Services”).

Our Services are hosted and powered by Shopify, which enables us to provide our online store and related Services.

These Terms of Service, together with any policies referenced or linked within them, including our Privacy Policy and Returns & Refund Policy, govern your access to and use of the Services and any purchases you make through our online store.

Please read these Terms of Service carefully before using our Services or placing an order. By accessing, browsing, interacting with, or purchasing from our Services, you agree to be bound by these Terms of Service and our applicable policies.

If you do not agree to these Terms of Service, you should not access or use our Services.

Nothing in these Terms is intended to exclude, restrict, or limit any rights you may have under applicable consumer protection laws.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you represent that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the age of majority in your jurisdiction, you may use our Services only with the involvement and permission of a parent or legal guardian where required by applicable law.

When using our Services or placing an order, you may be asked to provide information including your name, email address, billing information, payment information, telephone number, and shipping address.

You agree that all information you provide to us will be accurate, current, complete, and not misleading.

You are responsible for maintaining the confidentiality of any account credentials associated with your account and for activity conducted through your account.

You must not sell, transfer, assign, or otherwise provide your account to another person without our prior written consent.

We reserve the right to refuse service, restrict access, suspend accounts, or cancel orders where reasonably necessary, including where we believe these Terms have been violated or fraudulent or unlawful activity has occurred.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, measurements, colours, materials, and other product information displayed on our website are accurate.

However, colours and product appearance may vary depending on your device, monitor, browser, screen settings, lighting, and other technical factors.

Product photographs may also contain styling or presentation elements that are not included with the product unless expressly stated in the product description.

We do not guarantee that your device will display colours or product appearance exactly as the physical product appears.

Product information, availability, specifications, pricing, and descriptions may be updated or changed from time to time.

We reserve the right to discontinue products or limit quantities available for purchase where reasonably necessary.

Nothing in this section limits your statutory rights relating to products that are defective, misdescribed, not fit for purpose, or otherwise fail to comply with applicable consumer protection laws.

SECTION 3 – ORDERS

When you place an order through our website, you are submitting a request to purchase the products selected by you.

After submitting an order, you will normally receive an order confirmation acknowledging receipt of your order. Receipt of an order confirmation does not necessarily mean that your order has been accepted.

An order is accepted when we confirm that the order has been accepted for processing and/or dispatch.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

  • a product is unavailable;

  • there is an obvious pricing or product-description error;

  • we reasonably suspect fraud or unauthorised activity;

  • payment cannot be successfully processed;

  • shipping restrictions apply;

  • the order appears to be placed for prohibited commercial resale where applicable; or

  • there has been a violation of these Terms.

If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order or affected products using the original payment method, subject to applicable law.

You should review your order carefully before submitting it. Once an order has entered processing or fulfilment, we may be unable to accommodate cancellation requests. This does not affect any statutory cancellation or consumer rights that apply to you.

Your purchases are subject to our Returns & Refund Policy, together with any mandatory rights available to you under applicable law.

Unless otherwise agreed by us, products purchased through our website are intended for personal or household use and not for unauthorised commercial resale.

SECTION 4 – PRICES, PAYMENTS AND BILLING

Prices displayed on our website may change from time to time without notice.

The price applicable to your purchase will generally be the price displayed at the time you place your order and will be shown in your order confirmation.

Where applicable, shipping charges, taxes, duties, customs charges, or other additional charges will be displayed at checkout or otherwise communicated to you before purchase where required by law.

For international orders, additional import duties, taxes, customs charges, or other governmental charges may apply depending on the destination and applicable laws.

You are responsible for providing accurate billing, payment, and shipping information.

You agree that:

  1. the payment information you provide is accurate and complete;

  2. you are authorised to use the payment method provided;

  3. your payment provider will honour authorised charges; and

  4. you will pay all amounts properly due for your order, including applicable shipping charges and taxes disclosed at checkout.

We may use third-party payment processors to securely process payments.

We may correct obvious pricing, typographical, or product information errors. If an obvious error materially affects an order that you have placed, we may contact you before fulfilling the order or cancel the affected order and provide an appropriate refund where required.

Promotions, discounts, discount codes, and special offers may be subject to additional terms. Where there is a conflict between promotion-specific terms and these Terms, the promotion-specific terms will apply to the extent of that conflict.

SECTION 5 – SHIPPING AND DELIVERY

We ship orders to destinations that we make available through our website.

Estimated delivery times are provided for guidance and are not guaranteed unless we expressly state otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather, strikes, natural disasters, government restrictions, or other events beyond our reasonable control.

We will take reasonable steps to assist with delivery issues and, where appropriate, work with the relevant carrier to investigate delayed, lost, or damaged shipments.

Nothing in these Terms excludes or limits any rights you may have where applicable law makes us responsible for delivery, non-delivery, loss, or damage.

For international shipments, customs procedures and import requirements may affect delivery times.

Where applicable, customs duties, import taxes, brokerage fees, or similar charges may be payable by the recipient unless expressly stated otherwise at checkout.

SECTION 6 – INTELLECTUAL PROPERTY

All content forming part of our Services, including but not limited to our trademarks, logos, brand names, product names, text, photographs, images, graphics, videos, audio, designs, layouts, product descriptions, and other materials, is owned by Estyn or its licensors and is protected by applicable intellectual property laws.

You may access and use our Services for your personal, lawful, and non-commercial use.

Except where expressly permitted by us or by applicable law, you must not:

  • reproduce or copy our content;

  • distribute or republish our content;

  • modify or create derivative works from our content;

  • commercially exploit our content;

  • remove copyright, trademark, or other proprietary notices;

  • use our trademarks or branding without permission; or

  • reproduce substantial portions of our website or product content for commercial purposes.

Estyn names, logos, product names, designs, slogans, and other branding are trademarks of Estyn or their respective owners.

Shopify names, logos, product names, designs, and slogans are trademarks of Shopify.

All other trademarks appearing on our Services belong to their respective owners.

Nothing in these Terms grants you ownership of or a licence to use our intellectual property except as expressly permitted.

SECTION 7 – THIRD-PARTY AND OPTIONAL TOOLS

Our Services may provide access to features, tools, applications, payment services, analytics services, shipping services, or other functionality provided by third parties.

We do not necessarily control or operate these third-party services.

Third-party services may be subject to their own terms and privacy policies.

Where permitted by applicable law, we provide access to third-party tools on an “as available” basis and do not guarantee that third-party tools will always be available, uninterrupted, or error-free.

Your use of third-party services may therefore be subject to additional terms imposed by the relevant third-party provider.

We may introduce additional features, tools, applications, or services in the future. Such features may also be subject to these Terms unless otherwise stated.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links, integrations, or other connections to websites and services operated by third parties.

These links are provided for convenience and do not necessarily constitute an endorsement by Estyn.

We are not responsible for the content, availability, security, privacy practices, or accuracy of third-party websites or services that we do not control.

If you choose to access a third-party website or service, you do so at your own discretion and risk.

You should review the relevant third party's terms and privacy policies before using its services or providing personal information.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our online store is hosted and powered by Shopify.

However, purchases made through our online store are transactions between you and Estyn.

Shopify provides the technology and infrastructure that enables us to operate the online store but is not the seller of products purchased from Estyn.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for the products sold by Estyn or for disputes arising directly between you and Estyn concerning those products.

Nothing in this section is intended to exclude or limit any rights that cannot lawfully be excluded or limited.

SECTION 10 – PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and share personal information.

Because our Services are hosted and powered by Shopify, certain information may also be processed by Shopify and other service providers involved in operating our store, processing payments, fulfilling orders, providing customer support, preventing fraud, or delivering other Services.

Personal information may be processed or transferred internationally where necessary to provide the Services, subject to applicable data protection laws.

Please review our Privacy Policy for further information.

Privacy Policy: [INSERT YOUR PRIVACY POLICY LINK]

Shopify also maintains its own privacy documentation concerning information processed through its services.

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you voluntarily submit reviews, comments, photographs, suggestions, ideas, testimonials, or other content to us (“Feedback”), you grant Estyn a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, publish, distribute, adapt, and otherwise use that Feedback for purposes including operating, improving, marketing, and promoting our Services, subject to applicable law.

You retain ownership of your Feedback.

By submitting Feedback, you represent that:

  • you own or have the necessary rights to submit the content;

  • the content does not knowingly infringe the rights of another person;

  • the content is not unlawful, fraudulent, defamatory, abusive, or misleading;

  • the content does not contain malicious software; and

  • you have disclosed any material incentive or compensation associated with the Feedback where required.

We may remove or refuse to publish Feedback that we reasonably believe violates these Terms, applicable law, or the rights of another person.

We are not required to publish or retain any particular Feedback.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, information on our Services may contain typographical errors, inaccuracies, or omissions relating to products, descriptions, prices, promotions, availability, shipping charges, or delivery estimates.

We reserve the right to correct such errors and update information when reasonably necessary.

If an error materially affects an order you have already placed, we may contact you and, where appropriate, offer you the option to proceed with the corrected information or cancel the affected order and receive a refund.

Nothing in this section limits any rights you have under applicable consumer protection laws.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services:

  • for any unlawful or fraudulent purpose;

  • to violate applicable laws or regulations;

  • to infringe intellectual property or other rights;

  • to harass, threaten, abuse, defame, or harm another person;

  • to submit false or misleading information;

  • to impersonate another person or organisation;

  • to distribute spam, malware, viruses, or other harmful code;

  • to interfere with the operation or security of our Services;

  • to attempt to gain unauthorised access to our systems;

  • to collect personal information of other users without lawful authority;

  • to scrape, copy, harvest, or systematically extract substantial website content without our permission;

  • to bypass security, access controls, or technical restrictions;

  • to use our Services for fraudulent transactions; or

  • to otherwise interfere with another person's ability to use the Services.

We may suspend or terminate access to our Services where we reasonably believe that these Terms have been violated or that unlawful, fraudulent, abusive, or harmful activity has occurred.

SECTION 14 – AUTOMATED ACCESS AND AI AGENTS

Automated systems, bots, crawlers, agents, and AI-powered tools may access our Services only where such access is permitted by applicable law and our technical access rules.

Nothing in this section is intended to prevent legitimate search-engine indexing or other automated access that we expressly permit.

You must not use automated systems to:

  • circumvent security or access restrictions;

  • bypass CAPTCHAs or similar safeguards;

  • overload or disrupt our Services;

  • systematically scrape or reproduce substantial portions of our content;

  • collect personal information unlawfully; or

  • misrepresent automated activity as human activity where disclosure is required by law or our technical rules.

We may implement reasonable technical measures to manage, restrict, or block automated access where necessary to protect our Services, users, intellectual property, or infrastructure.

SECTION 15 – TERMINATION

We may suspend or terminate your access to our Services where permitted by law, including where we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or created a security or operational risk.

You may stop using our Services at any time.

Termination of access does not affect rights or obligations that arose before termination.

Provisions which by their nature should continue after termination, including provisions concerning intellectual property, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute-related matters, will continue to apply to the extent permitted by law.

SECTION 16 – DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, information made available through our Services is provided for general informational purposes.

We do not guarantee that our Services will always be available, uninterrupted, secure, or error-free.

Except where expressly stated by Estyn, and except for rights and warranties that cannot lawfully be excluded, the Services may be provided on an “as available” basis.

Nothing in these Terms excludes or limits statutory guarantees, warranties, consumer rights, or remedies that cannot legally be excluded or limited.

For consumers in the United Kingdom, this includes applicable rights relating to the quality, conformity, description, and fitness of goods and other mandatory consumer protections.

For consumers in the United States, applicable federal and state consumer protection laws and non-waivable rights continue to apply.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Estyn and its officers, employees, agents, contractors, service providers, affiliates, and licensors will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services or products purchased through the Services where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability for:

  • death or personal injury caused by negligence where such liability cannot legally be excluded;

  • fraud or fraudulent misrepresentation;

  • defective products where liability cannot legally be excluded;

  • breach of statutory consumer rights;

  • any other liability that cannot legally be excluded or limited.

Where applicable law permits limitation of liability, our liability will be limited only to the extent permitted by that law.

Nothing in these Terms affects any mandatory rights or remedies available to consumers under applicable law.

SECTION 18 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Estyn, its affiliates, officers, directors, employees, agents, contractors, licensors, and service providers from third-party claims, losses, liabilities, damages, and reasonable costs arising directly from:

  1. your material breach of these Terms;

  2. your unlawful use of the Services;

  3. your infringement of another person's rights; or

  4. your fraudulent or intentionally wrongful conduct.

This section does not apply to the extent that a claim arises from Estyn's own unlawful conduct, negligence, breach of mandatory consumer rights, or other circumstances where indemnification cannot legally be required.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law and the remaining provisions will continue in effect.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with our Privacy Policy, Returns & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services and purchases from Estyn, subject to any mandatory rights provided by applicable law.

If there is a conflict between these Terms and a specific policy relating to a particular product, promotion, or service, the specific terms may apply to the extent of that conflict.

Any ambiguity in these Terms will not automatically be interpreted against either party solely because that party drafted the Terms.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

We may assign or transfer our rights and obligations under these Terms in connection with a business transfer, merger, acquisition, restructuring, sale of assets, or similar transaction, provided that doing so does not unlawfully reduce your rights.

SECTION 22 – GOVERNING LAW AND CONSUMER RIGHTS

These Terms will be governed by the laws applicable to Estyn's principal place of business, except where mandatory consumer protection laws in your country, state, or jurisdiction provide otherwise.

If you are a consumer in the United Kingdom, nothing in these Terms is intended to remove or restrict rights that apply to you under mandatory UK consumer protection legislation.

If you are a consumer in the United States, nothing in these Terms is intended to remove or restrict rights that apply to you under mandatory federal, state, or local consumer protection laws.

Where applicable law gives you the right to bring a claim in the courts of your home jurisdiction, these Terms do not prevent you from exercising that right.

SECTION 23 – HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the interpretation or meaning of the provisions.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business operations, legal requirements, or other circumstances.

The most current version will be posted on this page with the applicable “Last Updated” date.

Where required by applicable law, we will provide notice of material changes.

Your continued use of our Services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

If you do not agree with updated Terms, you should stop using our Services.

SECTION 25 – CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Estyn

Email: info@estyn.co.uk
Telephone: 07873108513
Business Address: 49 Jamaica Street, Liverpool, L1 0AH, United Kingdom

Company Registration Number (CRN): 17389609

For returns and refund enquiries:

Email: returns@estyn.co.uk
WhatsApp: +44 78 73 108513

IMPORTANT CONSUMER RIGHTS

Nothing in these Terms of Service, our Returns & Refund Policy, or any other policy is intended to remove or restrict any statutory consumer rights that cannot legally be excluded or limited.

Where applicable law provides consumers with rights that are more favourable than the terms stated on this website, those mandatory legal rights will apply.